Guest Service Manager
4.
3 Tuscaloosa, AL Tuscaloosa, AL Full-time Full-time From $35,000 a year From $35,000 a year 1 day ago 1 day ago 1 day ago POSITION TITLE:
Guest Service Manager REPORTS TO:
Assistant General Manager / General Manager POSITION
Summary:
The Guest Service Manager is a multi-dimensional role that requires performing multiple job duties, often simultaneously.
The Guest Service Manager coordinates with all departments and ensures complete satisfaction of all guests.
Additional responsibilities include:
communicating with all departments, managing reservations and room assignments, assisting with the F&B operation, ensuring Housekeeping operates effectively to maximize guest experience, and responding to guest requests, inquiries and escalations.
This position manages the entire guest experience from beginning to end by collaborating, communicating, and supporting all departments.
DUTIES AND
Responsibilities:
Ensure front desk is tidy and has all necessary materials (e.
g.
key cards, packets, etc.
) Train, supervise and support front desk.
Recruit and train new associates.
Create, organize, and maintain scheduling for all front office associates.
Assign tasks and ensure all front of house positions are covered for duration of shift.
Ensure timely and accurate customer service by all associates in all department.
Work with all department managers to identify and correct issues that result in a poor guest experience.
Handle complaints and specific customer requests.
Troubleshoot emergencies.
Monitor stock and order office supplies.
Review and respond to all in-house and 3rd party reviews.
All other duties as assigned/required.
POSITION REQUIREMENTS:
Must be able to communicate in English both written and verbally.
Must be able to stand for long periods of time.
Must be able to lift 20 lbs.
Job Type:
Full-time Pay:
From $35,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance Schedule:
12 hour shift On call Overtime Weekends as needed Work setting:
In-person Ability to Relocate:
Tuscaloosa, AL 35401:
Relocate before starting work (Required) Work Location:
In person Ensure front desk is tidy and has all necessary materials (e.
g.
key cards, packets, etc.
) Train, supervise and support front desk.
Recruit and train new associates.
Create, organize, and maintain scheduling for all front office associates.
Assign tasks and ensure all front of house positions are covered for duration of shift.
Ensure timely and accurate customer service by all associates in all department.
Work with all department managers to identify and correct issues that result in a poor guest experience.
Handle complaints and specific customer requests.
Troubleshoot emergencies.
Monitor stock and order office supplies.
Review and respond to all in-house and 3rd party reviews.
All other duties as assigned/required.
Must be able to communicate in English both written and verbally.
Must be able to stand for long periods of time.
Must be able to lift 20 lbs.
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance 12 hour shift On call Overtime Weekends as needed In-person Tuscaloosa, AL 35401:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Tuscaloosa, AL Tuscaloosa, AL Full-time Full-time From $35,000 a year From $35,000 a year 1 day ago 1 day ago 1 day ago POSITION TITLE:
Guest Service Manager REPORTS TO:
Assistant General Manager / General Manager POSITION
Summary:
The Guest Service Manager is a multi-dimensional role that requires performing multiple job duties, often simultaneously.
The Guest Service Manager coordinates with all departments and ensures complete satisfaction of all guests.
Additional responsibilities include:
communicating with all departments, managing reservations and room assignments, assisting with the F&B operation, ensuring Housekeeping operates effectively to maximize guest experience, and responding to guest requests, inquiries and escalations.
This position manages the entire guest experience from beginning to end by collaborating, communicating, and supporting all departments.
DUTIES AND
Responsibilities:
Ensure front desk is tidy and has all necessary materials (e.
g.
key cards, packets, etc.
) Train, supervise and support front desk.
Recruit and train new associates.
Create, organize, and maintain scheduling for all front office associates.
Assign tasks and ensure all front of house positions are covered for duration of shift.
Ensure timely and accurate customer service by all associates in all department.
Work with all department managers to identify and correct issues that result in a poor guest experience.
Handle complaints and specific customer requests.
Troubleshoot emergencies.
Monitor stock and order office supplies.
Review and respond to all in-house and 3rd party reviews.
All other duties as assigned/required.
POSITION REQUIREMENTS:
Must be able to communicate in English both written and verbally.
Must be able to stand for long periods of time.
Must be able to lift 20 lbs.
Job Type:
Full-time Pay:
From $35,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance Schedule:
12 hour shift On call Overtime Weekends as needed Work setting:
In-person Ability to Relocate:
Tuscaloosa, AL 35401:
Relocate before starting work (Required) Work Location:
In person Ensure front desk is tidy and has all necessary materials (e.
g.
key cards, packets, etc.
) Train, supervise and support front desk.
Recruit and train new associates.
Create, organize, and maintain scheduling for all front office associates.
Assign tasks and ensure all front of house positions are covered for duration of shift.
Ensure timely and accurate customer service by all associates in all department.
Work with all department managers to identify and correct issues that result in a poor guest experience.
Handle complaints and specific customer requests.
Troubleshoot emergencies.
Monitor stock and order office supplies.
Review and respond to all in-house and 3rd party reviews.
All other duties as assigned/required.
Must be able to communicate in English both written and verbally.
Must be able to stand for long periods of time.
Must be able to lift 20 lbs.
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance 12 hour shift On call Overtime Weekends as needed In-person Tuscaloosa, AL 35401:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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