Management & Program Analyst-Access Operations Manager
Duties to include but not limited to:
Serves as expert in daily operations, develops, interprets, plans, and applies policy, procedures, and strategy to meet scheduling directive components. Implements and evaluates improvements to help organization apply standard work and business rules in balancing supply and demand to maintain and improve access to Veterans. Uses databases to gather, sort and extract data necessary for the proper tracking of key performance indicators. Responsible for continuous auditing and surveying of the scheduling processes to ensure scheduling compliance. Compiles, processes, and reviews information from several programs to generate reports. Reports and monitors data to include preparation and analysis of reports, summarizing clinic and provider unproductivity patient satisfaction etc. Develops training guidelines, instructional methods, materials and new or improved applications of education technology to training programs. Develops procedure courses, training guides and plans to effectively meet training needs. Leads the development of detailed project schedules, resource plans, and status reports, and contributes to the effectiveness of team integrating multiple functions and disciplines in a group facilitator role. Coordinate orientation activities for new schedulers and prepares materials to acquaint new staff with the organization's mission, scheduling objective, objectives and policies. Teaching skills to train staff on scheduling, workload capture, consult management and clinical computer application. Serves as Training Coordinator for all discipline's facility-wide. Provides customers with consistent and accurate information and handles conflicts and problems associated with customers constructively and appropriately. Consistently communicates with and treats both internal and external customers in a courteous, tactful, prompt and respectful manner. Uses Microsoft Office software, including MS Word, Excel, Access and PowerPoint, to execute several office automation functions in order to meet the needs of customers. Work Schedule:
Monday thru Friday 8:
00am to 4:
30pm Service Location:
Clinic Practice Management Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Management and Program Analyst/PD-679-0778330 To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/18/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher-level graduate education leading to a Ph.D., or LL.M., if related. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. Applicants may also combine education and experience to qualify at the GS-11 level. To calculate, first identify the percentage of required education you have earned. For example, an applicant with 9 months of appropriate specialized experience equivalent to GS-09 (75 percent of the experience requirement for GS-11) and 2 years of successfully completed graduate level education (Ph.D. level). (50 percent of the required education, i.e., the applicant has year of graduate study beyond that required for the GS-09), would exceed the total requirement and be qualified for the GS-11 position. NOTE:
Only education in excess of 2 full years of progressively higher-level graduate education may be used to qualify at the GS-11 grade level. (Transcripts are required, degree type and date conferred must be indicated and you must document experience/skills in application/resume for full consideration). You will be rated on the following Competencies for this position:
Administration and ManagementEducation and TrainingKnowledge ManagementOrganizational Performance AnalysisVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Serves as expert in daily operations, develops, interprets, plans, and applies policy, procedures, and strategy to meet scheduling directive components. Implements and evaluates improvements to help organization apply standard work and business rules in balancing supply and demand to maintain and improve access to Veterans. Uses databases to gather, sort and extract data necessary for the proper tracking of key performance indicators. Responsible for continuous auditing and surveying of the scheduling processes to ensure scheduling compliance. Compiles, processes, and reviews information from several programs to generate reports. Reports and monitors data to include preparation and analysis of reports, summarizing clinic and provider unproductivity patient satisfaction etc. Develops training guidelines, instructional methods, materials and new or improved applications of education technology to training programs. Develops procedure courses, training guides and plans to effectively meet training needs. Leads the development of detailed project schedules, resource plans, and status reports, and contributes to the effectiveness of team integrating multiple functions and disciplines in a group facilitator role. Coordinate orientation activities for new schedulers and prepares materials to acquaint new staff with the organization's mission, scheduling objective, objectives and policies. Teaching skills to train staff on scheduling, workload capture, consult management and clinical computer application. Serves as Training Coordinator for all discipline's facility-wide. Provides customers with consistent and accurate information and handles conflicts and problems associated with customers constructively and appropriately. Consistently communicates with and treats both internal and external customers in a courteous, tactful, prompt and respectful manner. Uses Microsoft Office software, including MS Word, Excel, Access and PowerPoint, to execute several office automation functions in order to meet the needs of customers. Work Schedule:
Monday thru Friday 8:
00am to 4:
30pm Service Location:
Clinic Practice Management Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Management and Program Analyst/PD-679-0778330 To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/18/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher-level graduate education leading to a Ph.D., or LL.M., if related. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. Applicants may also combine education and experience to qualify at the GS-11 level. To calculate, first identify the percentage of required education you have earned. For example, an applicant with 9 months of appropriate specialized experience equivalent to GS-09 (75 percent of the experience requirement for GS-11) and 2 years of successfully completed graduate level education (Ph.D. level). (50 percent of the required education, i.e., the applicant has year of graduate study beyond that required for the GS-09), would exceed the total requirement and be qualified for the GS-11 position. NOTE:
Only education in excess of 2 full years of progressively higher-level graduate education may be used to qualify at the GS-11 grade level. (Transcripts are required, degree type and date conferred must be indicated and you must document experience/skills in application/resume for full consideration). You will be rated on the following Competencies for this position:
Administration and ManagementEducation and TrainingKnowledge ManagementOrganizational Performance AnalysisVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0343 Management And Program Analysis - Salary Range:
$64,009 to $83,210 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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