Adv Med Support Assistant
Duties to Include but not limited to:
Works collaboratively in an interdisciplinary coordinated care delivery model in a CPM VA Outpatient clinical team in Primary Care, Specialty Care, or Mental Health and performs receptions duties, customer service and other duties assigned for the proper and timely treatment of patients. Maintains appointment schedule for the CPM VA outpatient clinical teams or float in Primary Care, Specialty Care or Mental Health. Maintains effective communication with the patient, interdisciplinary team, VA medical centers, other agencies, outpatient and inpatient clinics and participates in team huddles to manage and plan patient care; setting priorities and deadlines, performing administrative follow up action, and adjusting the flow and sequencing of the work to meet team and patient needs. Schedules appointments, manages, reviews, and dispositions scheduling manager and VA online scheduling requests, consults, recalls, encounter action required reports, return to clinic orders, electronic wait list, secure messaging, vet link, insurance buffer entries, etc. daily in accordance with VHA scheduling directives and policy. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. Use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Assists patients, clinical team, and visitors in person or telephonically. Prepares any required pre-appointment documents, schedule the appropriate level of care and documents the schedule or comments in the appropriate consult, administrative contact note, or scheduled appointment. Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. Contributes to the revenue collection process by identifying patients with third party insurance. Collects, scans, and updates health insurance information serving a major role in the revenue process. Promotes veteran registration for and utilization of My HealthVet (MHV). Work Schedule:
Monday-Friday, 6:
30 am to 3:
30 pm, 7:
00 am to 4:
00 pm, 7:
30 am to 4:
00, 8:
00 am to 4:
30, 10:
30 am to 7:
00 pm or 11:
00 am to 7:
30 pm, may include extended hours tour. Financial Disclosure Report:
Not required. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/18/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience:
Six months of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform Medical Support Assistant (MSA) work; OR, Education:
One year above high school; OR, Experience/Education Combination:
Equivalent combination of experience and education. An example would be one year of clerical or office experience and six months of education above high school. Part-Time
Experience:
Part-time experience as a MSA is creditable according to its relationship to the full-time work week. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time work week of credit for each 2 weeks of service. Quality of
Experience:
Experience is only creditable if it is either directly related to the position to be filled or in a related field. Qualifying experience must also be at a level comparable to Medical Support Assistant experience at the next lower grade level (equivalent to the GS-05 grade level). There is no educational substitution for the GS-06 level. GS-06 Advanced MSA
Experience:
One year of experience equivalent to the next lower grade level (GS-5) in the federal service. Preferred
Experience:
Preferred candidate ability to type 40 words per minute. Grade Determinations:
In addition to the basic requirements of the position, the applicant is required to meet the grade determination requirements at the GS-05 grade level for this position. Reference:
VA Handbook 5005/53 Part II Appendix G45. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6. The full performance level of this vacancy is GS-6. Physical Requirements:
The position is primarily sedentary with some walking, stooping, bending and carrying of light items.
Estimated Salary: $20 to $28 per hour based on qualifications.
Works collaboratively in an interdisciplinary coordinated care delivery model in a CPM VA Outpatient clinical team in Primary Care, Specialty Care, or Mental Health and performs receptions duties, customer service and other duties assigned for the proper and timely treatment of patients. Maintains appointment schedule for the CPM VA outpatient clinical teams or float in Primary Care, Specialty Care or Mental Health. Maintains effective communication with the patient, interdisciplinary team, VA medical centers, other agencies, outpatient and inpatient clinics and participates in team huddles to manage and plan patient care; setting priorities and deadlines, performing administrative follow up action, and adjusting the flow and sequencing of the work to meet team and patient needs. Schedules appointments, manages, reviews, and dispositions scheduling manager and VA online scheduling requests, consults, recalls, encounter action required reports, return to clinic orders, electronic wait list, secure messaging, vet link, insurance buffer entries, etc. daily in accordance with VHA scheduling directives and policy. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. Use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Assists patients, clinical team, and visitors in person or telephonically. Prepares any required pre-appointment documents, schedule the appropriate level of care and documents the schedule or comments in the appropriate consult, administrative contact note, or scheduled appointment. Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. Contributes to the revenue collection process by identifying patients with third party insurance. Collects, scans, and updates health insurance information serving a major role in the revenue process. Promotes veteran registration for and utilization of My HealthVet (MHV). Work Schedule:
Monday-Friday, 6:
30 am to 3:
30 pm, 7:
00 am to 4:
00 pm, 7:
30 am to 4:
00, 8:
00 am to 4:
30, 10:
30 am to 7:
00 pm or 11:
00 am to 7:
30 pm, may include extended hours tour. Financial Disclosure Report:
Not required. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/18/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience:
Six months of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform Medical Support Assistant (MSA) work; OR, Education:
One year above high school; OR, Experience/Education Combination:
Equivalent combination of experience and education. An example would be one year of clerical or office experience and six months of education above high school. Part-Time
Experience:
Part-time experience as a MSA is creditable according to its relationship to the full-time work week. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time work week of credit for each 2 weeks of service. Quality of
Experience:
Experience is only creditable if it is either directly related to the position to be filled or in a related field. Qualifying experience must also be at a level comparable to Medical Support Assistant experience at the next lower grade level (equivalent to the GS-05 grade level). There is no educational substitution for the GS-06 level. GS-06 Advanced MSA
Experience:
One year of experience equivalent to the next lower grade level (GS-5) in the federal service. Preferred
Experience:
Preferred candidate ability to type 40 words per minute. Grade Determinations:
In addition to the basic requirements of the position, the applicant is required to meet the grade determination requirements at the GS-05 grade level for this position. Reference:
VA Handbook 5005/53 Part II Appendix G45. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6. The full performance level of this vacancy is GS-6. Physical Requirements:
The position is primarily sedentary with some walking, stooping, bending and carrying of light items.
- Department:
0679 Medical Support Assistance - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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